Alistair Hargreaves
Chief Executive Officer of UK Insurance Business
Welcome, everyone. Thank you for coming this morning. This is Admiral Group’s Household — U.K. Household and Beyond Motor deep dive. I’m introducing today’s session, and then our top team will take you through the deep dive. And after that, we’ve got plenty of time for Q&A.
So why are we doing this session today? Well, these businesses have established a track record of top line growth, reaching profitable scale, and we’ve just completed the integration of the More Th>n Home and Pet books, which has gone very well. We’re excited about the future and believe today is a good time to share more information to help you understand more about Beyond Motor, including market dynamics, our performance, competitive advantages and why we believe we’re well equipped to win in these markets.
So let me give an overview first. Admiral U.K. Insurance is well placed to deliver sustainable profitable growth over the medium term, and this is driven by 3 areas of focus. First, our customer centricity, delivering great products and customer experience, especially at point of claim with strong NPS and very competitive prices. Second, Motor operational excellence, balancing growth with market-leading combined ratio performance, both
