Baked by Melissa’s founder is ‘so freaking thrilled’ to step down as CEO

But a decade ago, people underwent a frenzy for cupcakes. Adults would line up around the block for cupcakes that came out of vending machines; a company selling jumbo cupcakes with custard filling IPO’d at $13 a share, and people raced to buy a sheet of miniature tie-die cupcakes for $45. The frenzy was so massive, the cupcake boom moved 669 million units in a single year, but like an overdone cupcake in the oven, it deflated just as quickly as it went up. Crumbs went from a Nasdaq darling to bankrupt in three years. Sprinkles, the brand that invented the cupcake ATM, shut its doors for good just weeks ago. Nearly every gourmet cupcake company from that era has dramatically flared out and died—except one.

Melissa Ben-Ishay founded Baked by Melissa in 2008 after getting fired from her job as an assistant media planner at 24. Eighteen years and more than 500 million bite-sized cupcakes later, she’s stepping down as CEO—and for the first time, she says the company is open to a sale.

Ben-Ishay will transition to president—a title she held before the board installed her as CEO in late 2019—while Sanjay Khetan, the company’s current CFO, takes over as chief executive. In an exclusive Fortune interview with both Khetan and Ben-Ishay, Ben-Ishay said she’d planned to bring Khetan on with the intention of finding someone who could replace her. On her first day of being the President and not the CEO of her company, Ben-Ishay described the move candidly: “I am so freaking thrilled that I am no longer needed in that seat,” she said, “so I can focus on the areas of the business that I can uniquely drive.”

The openness to a sale marks a reversal for Ben-Ishay. In a 2025 interview with the Food Institute, Ben-Ishay said that maintaining quality standards was one of the reasons she’d “avoided acquisitions.” When Fortune read the quote back to her, she said she didn’t remember making it, then acknowledged the shift in her perspective. “It’s something we’re definitely interested in exploring and working towards,” she said. She noted that the company fields acquisition offers regularly. “Every day we get offers in my inbox,” she said.

Asked what Baked by Melissa figured out while other brands from that era burned out, Ben-Ishay credited its bite-sized format—mess-free, with no knife or fork required—and a “best in class” shipping expierence. That, and a refusal to scale recklessly. “We didn’t try and grow too quickly,” she said. The company now has 9 retail locations, nationwide shipping, and claims continued year-over-year top-line growth. Where Crumbs chased a Nasdaq listing and Sprinkles sold to private equity, Baked by Melissa stayed private, taking in just $6 million in outside funding in their 18 year tenure and kept a light footprint. 

Going viral for the opposite of cupcakes 

Ben-Ishay had been CEO for barely three months when COVID shuttered stores across New York. “I was scared out of my mind,” she said, unsure of how to scale the business. Ben-Ishay has been open about the imposter syndrome that defined her early years—she has previously told Fortune she didn’t think she deserved the CEO title. Asked whether she ever felt the company had outgrown her, she was unequivocal. “Never,” she said.

In her first year of being a CEO and during a pandemic, she said the company grew e-commerce revenue roughly 99% year over year. It was also during the pandemic that Ben-Ishay accidentally built what she now calls “a business within my business”—going viral on TikTok not for cupcakes but for her Green Goddess salad recipe, which racked up over 26 million views. Her social following has spawned a brand partnerships division, two cookbooks (including a New York Times bestseller), and collaborations with Oatly, Squishmallows, and Ferrero.

Ben-Ishay’s TikToks are chaotic—food bits flying, kids yelling, smoke detector beeping—with the overachieving-burnt-out-mom energy that millennials have made aspirational. It clearly speaks to a strong contingent: nearly 3 million followers on TikTok alone. On the call with Fortune, the vibe wasn’t all that different; Ben-Ishay took part of the interview from the passenger seat of a car, at one point pausing to hug and chat with someone while Khetan answered questions.  

“I am a mom with young kids. I am a creator. I am a cookbook author—New York Times bestselling cookbook author—and an executive co-founder of Baked by Melissa,” she said. “Today, president and co-founder. Yesterday, CEO and co-founder,” she said. That makes up “many, many hats, and I have my priorities straight. I think this transition is not only best for Baked by Melissa, but best for me so I can breathe, like, a tiny bit.”

The question of what happens to the brand’s social media presence—arguably its most valuable marketing asset, built almost entirely on Ben-Ishay’s personal content—seems central to the transition. But she said she expects the shift to give her more time to create, not less. She has resisted the label “influencer” even as her following has grown. “I’m not an influencer by trade,” she said. “I have this greater responsibility, not only to Baked by Melissa, but also to my customer.”

The company’s founding story has always been a family affair. Ben-Ishay’s brother Brian Bushell co-founded the business and served as its first CEO until 2016. He remains a shareholder and is involved in high-level strategic conversations, according to Ben-Ishay. She declined to comment on a books-and-records inspection lawsuit that Bushell appears to have filed against the company. (Bushell has not responded to a request for comment). Her husband, Adi Ben-Ishay, also works at Baked by Melissa and will continue to report to Khetan.

Khetan said the partnership works because the division of labor is clean: Ben-Ishay leads brand and creative, he handles operations and finance. “The potential to create more value over the next couple of years is extraordinary,” he said. 

Ben-Ishay offered a final thought. “Baked by Melissa—we make bite-sized stuffed cupcakes in a variety of flavors that make you feel like a kid again, and we ship nationwide,” she said. “And hop to it, because Easter is on its way.” Eighteen years in, and she’s still closing.