Messaging app Telegram is making ready to tackle Meta’s WhatsApp and Messenger with a brand new set of options geared toward companies in addition to help for ad-revenue sharing. Formally launched this weekend after an earlier announcement, Telegram Enterprise introduces choices like a personalized begin web page, plus the flexibility to set enterprise hours, use preset replies, greeting and away messages, chatbots, tags for chats, and extra.
In the meantime, Telegram’s public channels with at the very least 1,000 subscribers can now generate 50% of the income from advertisements proven of their channels.
The options arrived simply a few weeks after Telegram founder Pavel Durov advised the Monetary Instances in an interview that he expected the app, which now has over 900 million customers, to become profitable by 2025.
Telegram Enterprise is clearly a part of that push, main as much as a future IPO, because it’s an providing that requires customers to subscribe to the paid Premium model to entry.
Telegram Premium is a bundle of upgraded options that price $4.99 per thirty days on iOS and Android and can be out there as a three-month, six-month or one-year plan. (Premium may be bought in-app, too, by way of the @PremiumBot on Android, Desktop and Mac. This comes at a reduced charge, as Telegram doesn’t must share a fee with the app shops.)
As of December 2022, Telegram Premium topped its first million subscribers. In January 2024, Durov introduced Premium had grown to 5 million subscribers, after reaching 4 million simply the month prior, indicating that subscriber development is accelerating.
Telegram Enterprise will probably give Premium one other bump because it gives instruments and options that can be utilized by enterprise prospects with no need to know how you can code.
As an illustration, companies can select to show their hours of operation and site on a map, and greet prospects with a personalized begin web page for empty chats the place they’ll select the textual content and sticker customers see earlier than starting a dialog. Much like features available on WhatsApp, Telegram Enterprise will supply “quick replies,” that are shortcuts to preset messages that help formatting, hyperlinks, media, stickers and information.
Companies may set their very own customized greeting messages for purchasers who interact with the corporate for the primary time, and so they can specify a interval after which the greeting can be proven once more. They will handle their availability utilizing away messages whereas the enterprise is closed or the proprietor is on trip.
Plus, the companies can categorize their chats utilizing coloured labels primarily based on what chat folders they’re in, like supply, declare, orders, VIP, suggestions, or any others that make sense for them.
As well as, companies can create hyperlinks to talk that may immediately open a Telegram chat with a request to take an motion like monitoring an order or reserving a desk, amongst different issues. Enterprise prospects may add Telegram bots, together with these from different instruments or AI assistants, to reply messages on their behalf.
The corporate stated extra options will roll out to Telegram Enterprise in future updates.
Durov already hinted at what these might embrace, having advised the FT earlier this month that Telegram goals to launch AI-powered chatbots for enterprise customers.
As an entire, the options may introduce competitors right into a market the place Meta’s apps like Messenger, Instagram and WhatsApp have a maintain on enterprise communication. Even Apple has solely carved out a small niche in this space, with its Apple Messages for Businesses, utilized by corporations like Shopify, Aramark, 4 Seasons, Harry & David, Delta, American Categorical, Dish, Uncover, Hilton, Lowe’s and Wells Fargo, West Elm, Kimpton Accommodations, Vodafone Germany, and others.
Although entry to Telegram’s new enterprise options requires a Premium subscription, there’s no further price on prime of that to allow the brand new choices. (They are often discovered underneath Settings > Telegram Enterprise within the app.)
Past monetizing by way of Premium subscriptions, the corporate generates income by way of Telegram Adverts; it recently announced advert income sharing utilizing toncoin (a token on the TON blockchain). Now, the corporate has began the revenue-sharing program, it stated on Sunday.
Beforehand Telegram experimented with the TON blockchain to auction usernames and launched a crypto wallet in all markets outdoors the U.S.
