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People more and more view chatbots as pals—however perhaps not their brightest buddy, new analysis finds

A person holding a smartphone that is displaying a digital avatar of a young woman.

New research from Stanford University shows that Americans increasingly describe AI chatbots as they would a human friend or companion. At the same time, somewhat paradoxically, their trust in these chatbots’ competence is declining. The study raises critical questions about how chatbot interfaces should be designed to potentially discourage anthropomorphism.

Photo illustJaap Arriens/NurPhoto—Getty Images

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