Telegram founder Pavel Durov introduced Wednesday that customers on the chat app with private accounts can now convert them into enterprise accounts. This provides customers the power to listing info equivalent to location and opening hours, which could be useful for small cafes and store homeowners.
A few of the different options for enterprise accounts contain organizing chats with shade labels, utilizing automated greetings or away messages, and shortcuts for fast replies. On his channel, Durov stated that Telegram plans to launch extra enterprise options this month together with a approach to combine AI-powered chatbots for customer support.
“Telegram Business accounts will be able to seamlessly add chatbots as their invisible secretaries to respond to all or certain chats. With AI, these chatbots can bring customer service automation to an entirely new level,” he stated.
Telegram is attempting to compete with WhatsApp Enterprise, which crossed the mark of 200 million monthly active users final 12 months, with these new options. Meta-owned WhatsApp launched many business-facing options final 12 months together with personalized customer messages and flows to complete e-commerce transactions without leaving the app.
During the last two years, Telegram has targeted on growing its enterprise via premium subscriptions, self-custodial crypto wallet, and public sale of premium usernames. The chat app, which has greater than 800 million customers throughout the globe, can be planning to launch its ad platform this month with a revenue-sharing program for channels.
